About our Prices
How do I Pay?
What is them minimum number of items I can order?

Can I get samples and/or proofs?

How long will it take to  process my order?
What is your return policy?
How Do you ship?
Will you drop ship or "split ship"  for me?
What about color matching?
Will you print products I supply?
What about copyrights and trademarks?
Who are you and where are you located?
What is your privacy policy?

STANDARD TERMS AND CONDITIONS

Prices: Prices are subject to change without notice.

Payment: All orders must be pre-paid via Visa, MasterCard, American Express, Discover, check or money order unless otherwise approved by BitSoup, Inc. Returned checks will be subject to a $45.00 per check charge.

Minimums: There are no minimum order requirements for stocked, full color imprinted items. There are minimums for most other promotional type items which range between 72 and 500 and for special order items.

Samples/Proofs: Samples are charged the same as regular items. In-house produced proofs are charged at double the regular item price. A second item is kept in-house to compare against for future orders. When a proof is no longer needed you may request it to be shipped to you for the cost of shipping. If you place an order of 100 or more of the sample/proof item within 30 days, you will be refunded the price of 1 sample/proof. For projects which are not completely produced in-house, proofs are charged at cost (usually between $295-$495 which depending on the item, may or may not be applied towards the price of the total order).

Production Time: Average turn around on small orders of in stock products is normally 3 working days, based on a 5 day work week (except for mounted glass plaques and tiles, please allow 10 working days), of receipt of payment and the computer graphic file. If an item happens to be temporarily out of stock, we will inform you promptly by phone or e-mail. Non-stocked products (i.e. henley shirts, shirts other than white, uniforms, tank tops, promotional items, etc.) can usually be shipped within 10-25 working days or less depending on the item. Please inquire for large orders or artwork which is not in an acceptable graphic file format. Rush jobs are accepted on an "as time permits" basis and are subject to a 25% up charge.

Returns: BitSoup, Inc. accepts returns on defective goods only, for exchange only (no refunds) and is not responsible for imprinting mistakes such as spelling (unless it's our fault), layout or color (for large orders, please make sure your proof is correct). Imprinted items are not subject to return without prior authorization. Claims must be made within 30 days of receipt of goods. Claims for items damaged in shipment must be made with the freight company.

Shipping: BitSoup, Inc. uses USPS as it's main shipping vendor.  All orders are shipped via "best way" and FOB unless otherwise specified. BitSoup, Inc. will not be held responsible for delays of the shipper. BitSoup, Inc. is not responsible for duties/taxes or other fees on items shipped outside of the USA. Split Shipment Charge: Up to a $4.00 per destination charge within the USA and/or $8.00 per destination charge outside of the USA will be assessed on your bill.  We will drop ship to your customer on request.

General: COLOR MATCHING IS NOT GUARANTEED. Please be aware that slight color shift from one item to the next is possible and especially from one batch to the next for dye-sublimated items. Every effort is made to keep the color shift to an absolute minimum.

BitSoup, Inc. responsibility does not go beyond original purchase price of the goods billed.

If you have (will be) supplied us with items to be printed, you are responsible for replacement items if misprints occur.

IMPORTANT PLEASE READ!

All artwork submitted to, or produced by BitSoup, Inc. is required to be in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection. The customer, by submitting a copy or other material, represents that the use by BitSoup, Inc. on the item(s) ordered will not violate any such laws, and BitSoup, Inc. hereby disclaims any and all liability for compliance with such law in the use of the customerís copy or other material.

What this means is: The unauthorized use of trademarks and copyrights is illegal. When you place an order using such material, we assume that you have permission. Encompass Technologies accepts no liability.  In some instances we may require you to fill out a copyright release form.

Who we are:  Encompass Technologies was founded in 1993 we are officially known as BitSoup, Inc. which was incorporated in 1995.  The DBA Encompass Technologies is no longer used since our move to Cumming, GA Jan. 1, 2011. Our mailing address is 1735 Buford Hwy, Suite 215-128, Cumming, GA.  Our phone number is 678-500-9059.  Our fax number is 206-339-3955.  We are an internet based business where our showroom is our web pages.   At this time, we do not conduct tours of our facilities located in Cumming, GA.

 Privacy Policy

BitSoup, Inc. does not sell or disclose any information about our customers unless we are required to do so by law or where necessary to provide shipping information to our suppliers.


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